A Web.com Partner
Sign Up / Log In
Privacy Hero Privacy Hero

Our Service

terms and conditions

Last updated July 04, 2024

Terms of Service


21.24 .nz Specific terms

The following clause (21.24) applies specifically to .nz domain names. In the event of any inconsistency between the specific .nz policies in this Agreement and any other general terms provided in the Standard Policies and Agreements, the specific .nz policies of this Agreement shall prevail in respect of such inconsistency

21.24.1 .nz Domain name license registration

When a domain name in the .nz domain name space is registered to you, or in your name as directed by you, then you agree:

  • That the following information becomes available to any member of the public:
    • Your name,
    • Your contact details and
    • The domain name, its commencement and expiry dates and addresses/details of the name servers for it, and our name.
  • The domain name is registered in your name only because no other person has it according to the records of the register; and
  • Neither we nor anybody else is representing anything else to anybody regarding that domain name. The entry of a domain name in the "who is" database shall not be taken as evidence of anything other than such registration; and
  • That you protect us and everybody we have a business relationship with to provide services to you, from any claim arising out of the domain name being registered in your name or as you direct.

Dreamscape Networks International Pte Ltd's obligations as registrar include:

  • The arrangement of domain name licenses to be granted to you by the relevant registry operators, subject to their rules, license terms, policies and any other requirements as listed by them and their governing bodies
  • Carrying out limited functions on behalf of the registry operators
  • Serving as a registrar of record
  • Provision of online facilities for the management of domain names
  • Provision of other, related services

This document contains the terms and conditions that apply between you, us and the services provided by the registrar.

21.24.2 .nz Domain name license registrar transfer

Registrar transfer of a .nz domain name license are subject to the following:

  • You may not effect a registrar transfer within 5 calendar days of license registration.
  • The published policies as provided by the DNC.

It is a process requirement that you provide an 'EPP' code in order to effect a registrar transfer. Upon your request a domain's EPP code will be provided within 5 days of receipt of such request. Provision of such code does not imply approval for transfer.

21.24.3 Our obligations

We agree that we will:

  • Comply with all .nz policies and accurately represent these to you;
  • Disclose accurately and completely all our terms and conditions associated with your use of our services to register and maintain a domain name sought to be used by you, including price and billing information;
  • Comply with your lawful directions in a diligent and timely manner regarding your .nz domain name, (for example, registration, cancellation, amendment, deletion, and associated technical support and billing);
  • Process any new .nz domain name registrations with the registry within 24 hours from the time we receive all the information required to complete a registration if it is within our advertised business hours or within 48 hours outside of advertised business hours;
  • Notify you of the registration of your domain name(s), including the details of: the domain name, your contact details, our contact details, the registration period, the unique authentication ID for your domain name and your obligations as a registrant;
  • Arrange for correction of any error in the information in the register about any domain name registered to you when requested;
  • Provide to you, or to someone we reasonably believe to be acting on your behalf, the unique authentication ID for your domain name when requested and for no charge;
  • Use your personal information only as authorised by you;
  • Take all reasonable steps to safeguard and protect all information about you stored in our databases and system(s);
  • Comply with any order of any authority having jurisdiction regarding any domain name registered to you;
  • Use our best endeavours to deal with any complaints you may have about the services we provide for you.

21.24.4 Your obligations to us and DNC

You agree that you will:

  • Comply with the .nz policies. You agree that you have read and understood the current policies;
  • Make sure all information you give us is accurate and complete, keep us informed of changes to any information you give us, and that you have the authority to enter into this agreement;
  • Keep the unique authentication ID for your domain name and any other security information that we give to you confidential, safe and secure;
  • Satisfy yourself that your use of a domain name will not infringe anybody's intellectual property rights and protect us, and everybody we are in any business relationship with to provide services to you, from any such claim;
  • Ensure that you only use our services for a lawful purpose;
  • Ensure that the use of any domain name registered to you does not interfere with other users of the Internet;
  • Ensure that any order of any authority having jurisdiction regarding any domain name registered to you is complied with;
  • Protect us, and everybody we have a business relationship with, against any legal action taken against us because of the receipt or use of our services by you or someone you are responsible for, including reliance by us or anybody we have a business relationship with, on information supplied by you, and
  • Make sure everyone you are responsible for or who uses a domain name registered to you also meets the above duties.

21.24.5 Register is the record

For all purposes the details shown in the register shall be treated as correct and the authoritative record.

21.24.6 Payment of fees

You agree to pay for the services we provide to you.

If you transfer a domain name registered to you to another registrant or to be managed by another registrar, all charges owing to us shall become immediately due and payable on the date of that transfer.

We may alter our fees from time to time. When we alter them we will send you notice of the alteration 30 days before the new fee takes effect.

Our usual fees are for domain name license registration and renewal. We may also charge for any other services provided by us. We will tell you before any additional charge is incurred.

Our prices are stated in the currency indicated and include all applicable taxes.

21.24.7 Suspension and refusal to supply services

If you do not pay our charges for a domain name registered to you we may:

  • Cancel registration of that domain name; or
  • Refuse to provide a service you request.

21.24.8 Cancellation of a domain name

If we are going to cancel the registration of a domain name registered to you as a result of you not paying our charges relating to that registration, we will give you fourteen (14) days notice before we initiate action to cancel that domain name.

21.24.9 Exclusion of liability

We exclude all liability, (including without limitation, any liability for direct, indirect or consequential loss or damage that may arise from any breach or failure by us to perform its obligations under this agreement or any negligent acts of us) we may have to you for any claim except where we have acted in bad faith.

This exclusion also applies for the benefit of:

  • InternetNZ, the registry and any other entity we are in any business relationship with;
  • Every officer, employee, contractor, agent of us;
  • Anyone else we get to perform our duties under any agreement you have with us.

None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us.

This exclusion applies whatever you are claiming for and in whatever way liability might arise.

This exclusion does not prevent you getting a court order requiring us to do anything that we have agreed to do for you and does not limit any rights you may have under the Consumer Guarantees Act 1993.

21.24.10 Limitation of liability

We have excluded all other liability we or any of the persons specified in clause 20.22.9 may have to you. If any of those persons is ever liable to you and, for any reason, cannot rely on the exclusion of liability set out in clause 21.21.9 then this clause applies.

Where this clause applies, the maximum combined amount the persons specified above (together) will have to pay you and anyone else who uses the Services we provide for you (together) is the amount of the last month's fee paid by you under this Agreement.

21.24.11 Law and jurisdiction applying to this agreement

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any of the services are provided or where you reside. This will be the case until this Agreement is cancelled except to the extent clause 20.22.15 says otherwise.

To the extent legally permitted:

  • All our services are provided under New Zealand law.
  • Any claim or dispute arising out of or in connection with this agreement must be instituted within 60 days from the date the relevant service was supplied to you.
  • Except as otherwise stated, you may take action against us only in a New Zealand court.
  • Where you or any registrant for whom you act supplies incorrect information regarding a domain name and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you.

21.24.12 Cancelling the agreement

We may cancel or suspend this Agreement by giving you one months notice if you do not meet your duties to us.

We may end the agreement for any other reason by giving you one month's notice.

21.24.13 More than one person

You are responsible for everybody who you permit to act for you as a registrant. We will take reasonable care to satisfy ourself that you have permitted those persons to act for you.

21.24.14 Each clause separately binding

Each clause of the agreement you have with us is separately binding.

If for any reason we, you, or any of the persons specified in clause 8 cannot rely on any clause, all other clauses of it are binding.

21.24.15 Rights and responsibilities that continue

The cancelling of any agreement you have with us does not affect any rights and responsibilities, which are intended to continue or come into force afterwards. These include the rights and duties under this Agreement, and this clause 21.24.15.